Category Archives: Management & Leadership

Bill Gibson – Do Whatever It Takes…A Lesson From The Late Dr. Robert Schuller

The scene: Two large round tables of business people at a Fund Raising Event for Dr. Robert Schuller’s (author of Possibility Thinking) Worldwide Television Ministry in Vancouver, British Columbia, Canada in 1986. I was 42 years old at the time. … Continue reading

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Bill Gibson – Increase Sales & Profits With Reality Immersion

How many of us put ourselves in our customers’ shoes and see and feel how they experience us and our business? Let me give you a “real-life” example of utilising Reality Immersion to Increase Sales and Profits. Michael Vance, professional … Continue reading

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Bill Gibson – Handling Objections And Complaints With Ease

14% of the time you or I do not return to the average place of business is because of unadjusted complaints. It is important to teach your employees how to handle complaints because complaints can even gain additional business as … Continue reading

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