Bill Gibson News
Bill Gibson's NewsletterBill Gibson
-
Bill Gibson Posts
Categories
Bill Gibson Tags
Blogroll
Category Archives: Customer Service & Team Work
Bill Gibson – Bust Your Sales Targets In Turbulent Times
It is the end of the first quarter of 2016 and without a doubt we are facing turbulent times here in South Africa, other parts of Africa and the world in general and most of us are looking for quick … Continue reading
Posted in Customer Service & Team Work, Economic & Community Development, Entrepreneurship & Business Ownership, Management & Leadership, Marketing - Internal & External, Sales & Key Account Management
Comments Off on Bill Gibson – Bust Your Sales Targets In Turbulent Times
Bill Gibson – What Profession Are You Really In?
Whether you are in a profession or not, the one thing I know for sure…you are in sales. As a matter of fact “if we are alive we are in sales.” You don’t believe me? Read on… If you are … Continue reading
Posted in Customer Service & Team Work, Economic & Community Development, Entrepreneurship & Business Ownership, Marketing - Internal & External, Sales & Key Account Management
Comments Off on Bill Gibson – What Profession Are You Really In?
Bill Gibson – Bust Your Sales Targets In Turbulent Times
It is the end of the first quarter of 2016 and without a doubt we are facing turbulent times here in South Africa, other parts of Africa and the world in general and most of us are looking for quick … Continue reading
Posted in Customer Service & Team Work, Economic & Community Development, Entrepreneurship & Business Ownership, Management & Leadership, Marketing - Internal & External, Sales & Key Account Management
Comments Off on Bill Gibson – Bust Your Sales Targets In Turbulent Times
Bill Gibson – Increase Sales & Profits With Reality Immersion
How many of us put ourselves in our customers’ shoes and see and feel how they experience us and our business? Let me give you a “real-life” example of utilising Reality Immersion to Increase Sales and Profits. Michael Vance, professional … Continue reading
Posted in Customer Service & Team Work, Management & Leadership
Comments Off on Bill Gibson – Increase Sales & Profits With Reality Immersion
Bill Gibson – Handling Objections And Complaints With Ease
14% of the time you or I do not return to the average place of business is because of unadjusted complaints. It is important to teach your employees how to handle complaints because complaints can even gain additional business as … Continue reading
Posted in Customer Service & Team Work, Management & Leadership
Comments Off on Bill Gibson – Handling Objections And Complaints With Ease
Bill Gibson – Part 2 – Exceptional Customer Care From The Inside-Out
Watch Out For The Dot Where our mind goes, our energy flows! In customer service it is vital we focus on The White Space, not The Dot. Let me explain it. When individuals at … Continue reading
Posted in Customer Service & Team Work, Entrepreneurship & Business Ownership, Management & Leadership
Comments Off on Bill Gibson – Part 2 – Exceptional Customer Care From The Inside-Out
Bill Gibson – Part 1 – Exceptional Customer Care From The Inside-Out
Companies often promise their customers superior service and superior products through media advertising. We just have to look around us to see the promises of different companies regarding service. Look at the customer service slogans below, used by companies now … Continue reading
Posted in Customer Service & Team Work, Entrepreneurship & Business Ownership, Management & Leadership
Comments Off on Bill Gibson – Part 1 – Exceptional Customer Care From The Inside-Out
Bill Gibson – Going The Extra Distance With Customer Service
Let me tell you a true story about a gentleman who I met a few years ago and what happened to him, because he did not just talk about “customer care” he demonstrated it and went the extra distance. The … Continue reading
Posted in Customer Service & Team Work, Sales & Key Account Management
Comments Off on Bill Gibson – Going The Extra Distance With Customer Service
Bill Gibson – If You Are Alive You Are In Sales
…A Tribute To The Professional Salespeople In Our Society If you are with friends and they want to go to a specific restaurant and you want to convince them to go to a different restaurant….you are in sales! If you … Continue reading
Posted in Customer Service & Team Work, Economic & Community Development, Entrepreneurship & Business Ownership, Management & Leadership, Marketing - Internal & External, Sales & Key Account Management, Social Media
Comments Off on Bill Gibson – If You Are Alive You Are In Sales
Bill Gibson – Turning Prospects Into New Clients
All businesses have a certain amount of attrition…clients move, competitors gain them, they go out of business etc. It is vital that we have a continual flow of new prospects in our sales funnel to offset the attrition and to … Continue reading
Posted in Advertising & Promotions, Customer Service & Team Work, Economic & Community Development, Entrepreneurship & Business Ownership, Marketing - Internal & External, Sales & Key Account Management
Comments Off on Bill Gibson – Turning Prospects Into New Clients