Author Archives: Admin

Bill Gibson – Increase Sales & Profits With Reality Immersion

How many of us put ourselves in our customers’ shoes and see and feel how they experience us and our business? Let me give you a “real-life” example of utilising Reality Immersion to Increase Sales and Profits. Michael Vance, professional … Continue reading

Posted in Customer Service & Team Work, Management & Leadership | Comments Off on Bill Gibson – Increase Sales & Profits With Reality Immersion

Bill Gibson – Handling Objections And Complaints With Ease

14% of the time you or I do not return to the average place of business is because of unadjusted complaints. It is important to teach your employees how to handle complaints because complaints can even gain additional business as … Continue reading

Posted in Customer Service & Team Work, Management & Leadership | Comments Off on Bill Gibson – Handling Objections And Complaints With Ease

Bill Gibson – Collect The Money And Keep The Client

What is the difference between a business owner and a staff member? The answer is quite profound…Month End! Staff members enthusiastically look forward to month end to collect their pay cheque. From the 24th of the month to the end of … Continue reading

Posted in Collections | Comments Off on Bill Gibson – Collect The Money And Keep The Client

Bill Gibson – Part 2 – Exceptional Customer Care From The Inside-Out

Watch Out For The Dot Where our mind goes, our energy flows! In customer service it is vital we focus on The White Space, not The Dot. Let me explain it.             When individuals at … Continue reading

Posted in Customer Service & Team Work, Entrepreneurship & Business Ownership, Management & Leadership | Comments Off on Bill Gibson – Part 2 – Exceptional Customer Care From The Inside-Out

Bill Gibson – Part 1 – Exceptional Customer Care From The Inside-Out

Companies often promise their customers superior service and superior products through media advertising. We just have to look around us to see the promises of different companies regarding service. Look at the customer service slogans below, used by companies now … Continue reading

Posted in Customer Service & Team Work, Entrepreneurship & Business Ownership, Management & Leadership | Comments Off on Bill Gibson – Part 1 – Exceptional Customer Care From The Inside-Out

Bill Gibson – Opportunities Are All Around Us

Opportunities Are All Around Us…If We Know Where To Look (Succeed Magazine Interview with Bill Gibson) Everybody is always looking for the next big thing. Business opportunities are advertised everywhere with promises to make millionaires of us all within 365 … Continue reading

Posted in Economic & Community Development, Entrepreneurship & Business Ownership, Management & Leadership, Social Media | Comments Off on Bill Gibson – Opportunities Are All Around Us