Bill Gibson News
Bill Gibson's NewsletterBill Gibson
-
Bill Gibson Posts
Categories
Bill Gibson Tags
Blogroll
Author Archives: Admin
Bill Gibson – Increase Sales & Profits With Reality Immersion
How many of us put ourselves in our customers’ shoes and see and feel how they experience us and our business? Let me give you a “real-life” example of utilising Reality Immersion to Increase Sales and Profits. Michael Vance, professional … Continue reading
Posted in Customer Service & Team Work, Management & Leadership
Comments Off on Bill Gibson – Increase Sales & Profits With Reality Immersion
Bill Gibson – Handling Objections And Complaints With Ease
14% of the time you or I do not return to the average place of business is because of unadjusted complaints. It is important to teach your employees how to handle complaints because complaints can even gain additional business as … Continue reading
Posted in Customer Service & Team Work, Management & Leadership
Comments Off on Bill Gibson – Handling Objections And Complaints With Ease
Bill Gibson – Stand Above The Competition With Top Level Decision Makers – Part 2
As a continuum from last week’s article I am giving you more vital tips to help you Stand Above The Competition With Top Level Decision Makers. Exude Massive Energy: It takes energy to succeed. Going the extra mile and putting … Continue reading
Posted in Entrepreneurship & Business Ownership, Management & Leadership, Marketing - Internal & External, Sales & Key Account Management
Comments Off on Bill Gibson – Stand Above The Competition With Top Level Decision Makers – Part 2
Bill Gibson – Stand Above The Competition With Top Level Decision Makers – Part 1
What Positively Influences The Top Level Decision Makers Recently I spoke for members of BASSA (Business Analysis Summit Southern Africa) and discussed ways to influence decision makers. In sales this is a vital skill / ability. Following is a list … Continue reading
Posted in Entrepreneurship & Business Ownership, Management & Leadership, Marketing - Internal & External, Sales & Key Account Management
Comments Off on Bill Gibson – Stand Above The Competition With Top Level Decision Makers – Part 1
Bill Gibson – Collect The Money And Keep The Client
What is the difference between a business owner and a staff member? The answer is quite profound…Month End! Staff members enthusiastically look forward to month end to collect their pay cheque. From the 24th of the month to the end of … Continue reading
Posted in Collections
Comments Off on Bill Gibson – Collect The Money And Keep The Client
Bill Gibson – Part 2 – Exceptional Customer Care From The Inside-Out
Watch Out For The Dot Where our mind goes, our energy flows! In customer service it is vital we focus on The White Space, not The Dot. Let me explain it. When individuals at … Continue reading
Posted in Customer Service & Team Work, Entrepreneurship & Business Ownership, Management & Leadership
Comments Off on Bill Gibson – Part 2 – Exceptional Customer Care From The Inside-Out
Bill Gibson – Part 1 – Exceptional Customer Care From The Inside-Out
Companies often promise their customers superior service and superior products through media advertising. We just have to look around us to see the promises of different companies regarding service. Look at the customer service slogans below, used by companies now … Continue reading
Posted in Customer Service & Team Work, Entrepreneurship & Business Ownership, Management & Leadership
Comments Off on Bill Gibson – Part 1 – Exceptional Customer Care From The Inside-Out
Bill Gibson – Going The Extra Distance With Customer Service
Let me tell you a true story about a gentleman who I met a few years ago and what happened to him, because he did not just talk about “customer care” he demonstrated it and went the extra distance. The … Continue reading
Posted in Customer Service & Team Work, Sales & Key Account Management
Comments Off on Bill Gibson – Going The Extra Distance With Customer Service
Bill Gibson – Boost Your Business…Dig Deeper!
Sometimes we do not dig deep enough to boost those sales and profits. One of my clients Cilla McGinley, Managing Director of Lithotech Blesston handed me the story of The Rooster And The Hen…it says it all in a simple … Continue reading
Posted in Entrepreneurship & Business Ownership, Management & Leadership, Sales & Key Account Management
Comments Off on Bill Gibson – Boost Your Business…Dig Deeper!
Bill Gibson – Opportunities Are All Around Us
Opportunities Are All Around Us…If We Know Where To Look (Succeed Magazine Interview with Bill Gibson) Everybody is always looking for the next big thing. Business opportunities are advertised everywhere with promises to make millionaires of us all within 365 … Continue reading
Posted in Economic & Community Development, Entrepreneurship & Business Ownership, Management & Leadership, Social Media
Comments Off on Bill Gibson – Opportunities Are All Around Us